Changes to the Customer Service Standard take effect July 1, 2016

The changes are not contained in this module.

You may still use this module for training, but please note these changes to the requirements as of July 1, 2016:

Please refer to the Quick Reference Guide for details on what’s changed.

An updated training module is in production and is expected to be available in August 2016.

To be notified when the new training module is available, please sign up for updates on the AccessForward home page (bottom).

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